Monday – Sunday · 12:30 – 22:00 | 51 Norfolk Square - Brighton and Hove
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Data Protection & Privacy

Privacy Policy

How Constantinople Restaurant collects, uses, and protects your personal data.

Last Updated: November 2026

Constantinople Restaurant (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website (https://theconstantinople.co.uk/), make a table reservation, or contact us, in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

1. Data Controller & Contact Details

For the purposes of UK data protection law, the data controller responsible for your personal data is:

2. Personal Data We Collect

Depending on how you interact with us, we may collect and process the following personal information:

  • Reservation Information: Your first and last name, mobile or telephone number, reservation date and time, number of guests (adults, children, babies/high chairs), and any special notes, dietary requirements, or allergy information you choose to share via our online booking form (WPForms Pro), telephone, or WhatsApp.
  • Contact & Enquiry Information: Your name, email address, reason for contact, and message content when you submit an enquiry or feedback through our website Contact Form, email, or WhatsApp.
  • Marketing Preferences: Your optional consent record if you choose to opt in to receive occasional special menus, festive offers, and restaurant updates via WhatsApp and SMS.
  • Technical & Website Data: Basic technical data (such as IP address, browser type, and essential security/anti-spam tokens) required to operate and protect our website and forms.

3. How We Use Your Personal Data & Lawful Bases

We only process your personal data where we have a valid lawful basis under the UK GDPR:

  • Managing Reservations & Customer Service (Contract / Steps Prior to Entering a Contract): To process, confirm, modify, or manage your table booking, including sending reservation confirmations or service updates via WhatsApp, SMS, telephone, or email.
  • Dietary & Allergy Requests (Explicit Consent / Vital Interests): Where you voluntarily provide allergy or dietary details in your booking notes, we use this information solely to help accommodate your dining needs safely.
  • Responding to Enquiries & Feedback (Legitimate Interests): To reply to questions, suggestions, complaints, or opt-out requests submitted through our Contact Form, email, telephone, or WhatsApp.
  • Optional Marketing Communications (Consent & PECR): We will only send you promotional messages (such as seasonal menus, festive offers, or restaurant updates) via WhatsApp or SMS if you have actively ticked our optional “Stay in Touch” consent box. Your choice is completely optional and does not affect your table reservation. You may withdraw your consent and opt out at any time via our Contact Form, by emailing admin@theconstantinople.co.uk, or by replying to a message.
  • Website Security & Legal Compliance (Legitimate Interests / Legal Obligation): To protect our website against spam and abuse (including Google reCAPTCHA on forms) and to comply with applicable UK legal, tax, or regulatory requirements.

4. Service Providers & Data Sharing

We do not sell or rent your personal data to third parties. To run our reservation and communication systems efficiently, we share relevant data only with trusted service providers acting on our instructions:

  • Website & Form Software: WordPress and WPForms Pro (used to capture reservation and contact form submissions on our website).
  • Reservation Management: Google Workspace / Google Sheets (used by our restaurant team to organise and manage table bookings and guest lists).
  • Messaging & Communications: WhatsApp (Meta Platforms) and telecommunications providers (used to send booking confirmations, respond to guest messages, and deliver optional updates where consented).
  • Spam Protection: Google reCAPTCHA (used on our forms to prevent automated spam submissions).

5. International Data Transfers

Some of our service providers (such as Google and WhatsApp/Meta) may store or process data on servers located outside the United Kingdom. Where personal data is transferred outside the UK, we rely on recognised legal safeguards under UK data protection law, such as the UK International Data Transfer Agreement (IDTA), the UK Addendum to the EU Standard Contractual Clauses, or adequacy regulations (including the UK Extension to the EU-US Data Privacy Framework where applicable).

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

  • Reservation & Enquiry Records: Kept for the duration needed to manage your booking, handle any follow-up queries, and maintain appropriate operational records, after which they are periodically reviewed and securely deleted.
  • Marketing Contact Details: If you opt in to receive WhatsApp/SMS updates, we retain your contact preference until you opt out or withdraw your consent, or until we determine the contact record is no longer active.

7. Cookies & Similar Technologies

Our website uses essential cookies and security tokens necessary for core site functionality, form submission, and spam protection (such as Google reCAPTCHA). Where any non-essential or analytics cookies are used, they are managed in accordance with PECR requirements. You can also control or delete cookies at any time through your browser settings.

8. Your Data Protection Rights

Under the UK GDPR, you have the right to:

  • Access a copy of the personal data we hold about you.
  • Rectify inaccurate or incomplete personal data.
  • Erase your personal data where there is no longer a lawful reason for us to retain it.
  • Restrict or Object to the processing of your personal data in certain circumstances.
  • Withdraw Consent at any time where processing is based on your consent (including opting out of WhatsApp/SMS marketing at any time).
  • Data Portability, where applicable.

To exercise any of your rights or to opt out of marketing messages, please contact us via our Contact Form or email admin@theconstantinople.co.uk.

9. Right to Complain to the ICO

If you have any concerns about how we handle your personal data, please contact us first so we can resolve the issue for you. You also have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner’s Office (ICO), at https://ico.org.uk/ or by calling 0303 123 1113.